Right of Withdrawal

According to Law 2251/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, if they are products that are not excluded from the right of withdrawal, without compensation, without being obliged to announce the reason for which he wishes to return them, within fourteen (14) calendar days from their receipt. The Customer may deliver these products directly to any Company store of his choice or send them at his own expense to any Company store.  In any case, before returning the products, the Customer may contact the Company, either by telephone or by sending an e-mail.

The Customer must return the products destined for return, with the official document of purchase, in the same condition in which they were received, without the products having been unsealed or their packaging has been tampered with or used. A further condition for return is that the conditions under which the products have been preserved must be complied with.

In case of withdrawal, the Customer is obliged to return the products within fourteen (14) calendar days from the day he communicated the withdrawal.  Following the notice of withdrawal, the Company is obliged to refund the Customer the price received. The refund of the price due to the Customer’s withdrawal shall be made no later than fourteen (14) calendar days from the time the Company is demonstrably aware of the Customer’s withdrawal. No delivery costs shall be refunded unless the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company.

The Customer shall be liable for any reduction in the value of the returned products, if they have been used other than what was necessary.

Exceptions to the Right of Withdrawal

From the right of withdrawal of the Customer provided for in the above paragraph, excluded are those products purchased from the online store and:

-They have been unsealed or used after their delivery.

-They may be spoiled or expire soon.

-They have been manufactured/produced especially for the Customer, with special specifications or according to the Customer’s requirements or are clearly personalized products.

-In cases where the price of the products has been paid at a physical store of the Company and, in addition, the products have been received at the physical store of the Company, as the sale is not considered to have been made at a distance.